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Store Best Practices For Social Distancing: Curbside & Delivery

Store Best Practices For Social Distancing: Curbside & Delivery

Note: Click here for important re-open guidelines, samples, and templates!

What You Need To Know For Curbside & Delivery Service Beginning May 4

On April 30 Governor Walz released Executive Order 20-48, which allows retail establishments to begin curbside and delivery services starting Monday, May 4. According to the Administration allowing curbside and delivery services will allow 30,000 Minnesotans get back to work. Here's what you need to know.

In allowing curbside pick-up and delivery, the Governor put out these guidelines:

  • All customer facing retail establishments are eligible for delivery/pick-up starting Monday
    • This includes but is not limited to: household goods rentals, maintenance services, repair services, pet grooming, and more.
  • Every business must develop and post a plan for how to open safely; click here for a template
    • Post the plan in the most practical place possible so employees and customers can see it.
  • Contact-less payment should be used in every possible scenario
  • Employees and customers should wear masks and protective equipment
  • In curbside pick-up, social distancing guidelines apply. Customers should not leave your car if possible
    • You cannot allow customers into retail stores or the business premises.
  • In delivery, items should be deposited outside a customer's residence

For more information on guidance on re-opening businesses click here.

See below for MnRA's best practices for delivery and curbside services.

Retailers across Minnesota are implementing impressive measures to make shopping as safe as possible for customers & employees

To assist retailers, here is a collection of social distancing best practices for curbside and delivery:

  • Contactless payment
  • Social distancing at curbside pickup and delivery:
  • Social distancing and enhanced cleaning in the store when fulfilling orders
  • Use of face covering when social distancing isn’t possible
  • Clear signage and communication between the retailer and customer.
MnRA was pleased to join the Governor for the announcement of opening curbside and delivery across the state. This step is important as laid out in our Critical Next Steps plan. We recognize this is only a short term step and will continue to work with the Governor on re-opening retail stores to customers
Share your best practices at This email address is being protected from spambots. You need JavaScript enabled to view it. and visit for more information.

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